Darryl Stewart
Ask for a favour and get a kudo
By Darryl Stewart, Head of the Herd I phoned Monica, the controller for one of our customers, today. I asked her to do me a favour using her connections and begged her to let me take her out to lunch in return. She did not want to go for lunch. I thought maybe it was [...]
How to dramatically appreciate a customer
By Darryl Stewart, Head of the Herd For the past few weeks we have been working very closely with one of our Inclusion customers on a major system change. In the midst of all this we came to realize that our main contact at this organization could really use a bigger monitor. This was a [...]
Engaging direct service workers without more pay – Part 1
By Darryl Stewart, Head of the Herd at Inclusion by IBEX. I have heard it time and again. “The reason that people leave our agency or don’t do their job well is that our wages and benefits are just too low. If we had better pay and better benefits, our staffing situation would be so [...]
New book on engaging support workers
By Darryl Stewart, Head of the Herd at Inclusion by IBEX. Our company has worked with agencies that provide supports for people with intellectual disabilities all over Canada for many years. In the course of dealing with these agencies as a supplier of some very critical systems, we get to know many of the people [...]
Why stress over dealing with a union?
By Darryl Stewart, Head of the Herd at Inclusion by IBEX The Inclusion team at IBEX talks with agencies supporting individuals with developmental disabilities all over Canada. We often hear the phrase “we are in union negotiations”. We have come to understand that this means “leave us alone, we are super busy and highly stressed”. No one seems [...]
Your executive director is not that important
By Darryl Stewart, Head of the Herd at Inclusion by IBEX As far as engaging front line employees in a developmental service agency, the executive director really does not matter, at least directly, to those supporting individuals Consider… The situation where the ED is no fun at all, but your supervisor treats you with respect, [...]
Smart People Ask for Help
By Darryl Stewart, Head of the Herd at Inclusion by IBEX I helped a friend in need last week. I helped her by explaining something we don’t learn in school, but something we learn after years of experience. When she came to see me, my friend was visibly upset about having to ask for help. [...]
Treat people the way they deserve to be treated
By Darryl Stewart, Head of the Herd at Inclusion by IBEX A recent conversation I had with a supervisor in an agency reminded me of a lesson I learned a long time ago, one that changed everything for me as a leader, one that is so instinctual to me now that I forget that I [...]
Employee Recruitment and Retention
By Darryl Stewart, Head of the Herd at Inclusion by IBEX Remember this topic? A few years ago, “Employee Recruitment and Retention” was THE topic on the minds of almost every leader I talked to. There was a lot of buzz about the shortage of quality people and the rate at which younger people were [...]
Our Herd Orientation Program
By Darryl Stewart, Head of the Herd at Inclusion by IBEX Disaster struck the Inclusion by IBEX team this week. We did not have a computer ready for a new employee. There was a time when we would not have flinched at not having a computer, or anything else, ready for a new employee. Typically, [...]
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