Customer Service
Ask for a favour and get a kudo
By Darryl Stewart, Head of the Herd I phoned Monica, the controller for one of our customers, today. I asked her to do me a favour using her connections and begged her to let me take her out to lunch in return. She did not want to go for lunch. I thought maybe it was [...]
How to dramatically appreciate a customer
By Darryl Stewart, Head of the Herd For the past few weeks we have been working very closely with one of our Inclusion customers on a major system change. In the midst of all this we came to realize that our main contact at this organization could really use a bigger monitor. This was a [...]
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